Service Management: Operations, Strategy, and Information TechnologyMcGraw-Hill, 2006 - 605 psl. The Fitzsimmons' book contains excellent current examples from the field of technology. It also covers global operations and the need for continuous improvement in the quality and productivity in the service industry. |
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Service Management Operations, Strategy, and Information Technology James A. Fitzsimmons,Mona J. Fitzsimmons Trumpų ištraukų rodinys - 2006 |

