Service Management: Operations, Strategy, and Information TechnologyMcGraw-Hill/Irwin, 2006 - 605 psl. Accompanying CD-ROM contains ... "an assortment of valuable learning tools such as the latest version of ServiceModel software and interactive chapter quizzes--all of which facilitate a deeper understanding of service operations and management."--P. [4] of cover. |
Turinys
Stages of Economic Development | 7 |
WalMart is Number | 14 |
Chapter 3 | 37 |
Autorių teisės | |
Nerodoma skirsnių: 63
Kiti leidimai - Peržiūrėti viską
Pagrindiniai terminai ir frazės
activity airline analysis average bank calculated Chapter chart competitive control chart cost create critical path critical path analysis customer's demand discount distribution employees equation example expected exponential distribution exponential smoothing facility Federal Express FedEx Fitzsimmons flight forecast Gantt chart Golfsmith Harvard Business Review hour identify interaction Internet inventory Journal of Service L. L. Bean layout measure minutes Operations Management overbooking p-chart passengers patients percent performance planning Poisson distribution poka-yoke problem purchase queue reservations restaurant retail revenue schedule selection self-service serve servers service capacity service delivery service encounter service firms service process service provider service quality simulation standard strategy Student Version Student Table teller tion tomer unit USAA variable Version Student Version workers yield management